shipping + returns policy
All orders placed on ichinikids.com are processed Monday-Friday 8am to 3pm PST (excluding major holidays) and are shipped within 3-7 business days from when the order is placed, pending payment authorization and verification.
Orders cannot be modified or cancelled once they have been submitted. However, unwanted items can be returned for a refund once received if they are eligible under our return policy. For more return information, please refer to our returns policy below.
Once your order leaves our shipping facility, we do not have control over the shipping details. Shipping handling, timing, and updates are handled by USPS. We will do our best to help you with your package(s) but please note we do not have any additional information other than what is provided by USPS tracking.
ichi ni is not responsible for package deliveries affected by an invalid or old address provided by the customer, natural occurrences, air and ground transportation delays or strikes, customs, or transfers from our U.S. carrier to the local carrier in the destination country. Please note that nationwide shortages and delays due to COVID-19 may affect your order and you may experience delivery delays.
You will receive a shipping confirmation email with a tracking number once your order ships. The tracking number for orders within the U.S. will include an estimated delivery day.
If you're missing items or shipments or if you have any concerns about the products you received, contact us within 7 days of the delivery date. Please make certain to ship to a secure location as we will not process refunds or re-ship orders once the tracking shows delivery confirmation.
We currently ship in US only. Please contact us if you are outside these shipping zones.
We recommend trying on all items in your order before washing to ensure they fit. We cannot accept returns or refund after items have been washed or worn and we enforce this policy upon inspection of returned shipments.
In order to be eligible for return, all items must be sent back within 15 days of order fulfillment. This is from the time it leaves our shipping facility.
An item may be returned if it is sent back:
UNWORN | UNWASHED | WITH ORIGINAL TAGS AND PACKAGING INTACT | FREE OF STAINS, ODORS, ANIMAL HAIR, AND DAMAGE.
Items cannot be returned after this 15-day-timeframe, no exceptions.
Return costs are the responsibility of the sender and ichi ni will not be responsible for return items lost in transit.
Any orders placed within the context of a sale, or any items marked Final Sale (including all products purchased during our End of Season, Black Friday, and Cyber Monday sales ), are ineligible for store credit, refund, or exchange. Other discount codes may be eligible for store credit or refund – please reach out to the team at email@example.com if you have any questions.
We currently do not offer exchanges.
We want you to be satisfied with your order and experience. If there is any issue with your order please report it to firstname.lastname@example.org within 15 days of your order delivery date.